How to resolve a credit card 'payment failed' problem

Sometimes a credit card payment doesn't go through. The most common reasons are:

  • The credit card is past its expiry date. This is the most common reason for problems if the card has worked previously.
  • The card has reached its credit limit. 
  • You entered the wrong details by mistake, for example transposing two numbers.
  • Routine fraud prevention measures by your card issuer. This happens occasionally for new customers because a bank sees a payment on a credit card to an overseas company (we're based in England) and assumes the worst. Usually a call to the bank will clear this up in a few minutes.

Normally, updating or changing your card details clears up any problems. In some cases, you may need to call your credit card company.

Turbine automatically tries every day for a week to process the card. It also sends an automated message to the Turbine account owner each time a payment fails. After that, the system suspends access to the account without deleting any data.

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